Q1: What is the TELUS Games Player?
Q2: Will I be able to install and use the TELUS Games Player if I’m running UNIX, Linux or DOS or have a Mac computer?
Q3: How do I launch a game?
Q4: How do I know if my system is compatible with a game?
Q5: Can I save a game? How do I do that?
Q6: How do I delete a game off my computer to free up Hard Drive space?
Q7: What if I forget my user name or password?
Q8: Can I run my TELUS Play Pack on other computers?
Q1: What is the TELUS Games Player?
The TELUS Games Player is a FREE desktop application that you download onto your computer. The Games Player is a required download that lets you subscribe to TELUS Play Pack and access and play games on demand The Games Player also lets you browse the entire TELUS games on demand catalogue and perform administrative actions from your computer without requiring you to be on TELUS’ website.
Q2: Will I be able to install and use the TELUS Games Player if I’m running UNIX, Linux or DOS or have a Mac computer?
No. Currently the TELUS Games Player works for PCs running Microsoft Windows 2000 or higher operating systems only.
Q3: How do I launch a game?
You can launch all your titles from inside the TELUS Games Player.
- Log in to the TELUS Games Player.
- Select a title from the home page or catalogue and click "Play Now".
- The System Checker will start automatically, and will alert you if the game you're playing has an issue with your computer. It will prompt you if your PC meets the minimum game requirements. If you don’t, you will be prompted if you wish to play anyway or quit.
- Once initiated, the game will automatically download for you, and launch the game when you are ready. Because of streaming, the game may launch prior to full install.
Please be patient, it may take a several minutes to cache your title.
Q4: How do I know if my system is compatible with a game?
The TELUS Games Player uses a System Checker to read each game's minimum requirements before allowing you to begin downloading the game. If your computer does not meet the minimum requirements, it will show you what failed and either block access to the game, or allow you to continue if you wish.
Q5: Can I save a game? How do I do that?
Yes, assuming the title in question allows saving. You can save your game exactly as if you had the title installed. All user settings and save games are preserved between play sessions. You can access your saved games from the “My Games” button within the Games Player.
Q6: How do I delete a game off my computer to free up Hard Drive space?
To delete a Play Pack genre, you must launch the TELUS Games Player, login, and then click on the “My Games” button. This list will show all of the titles you have on your computer from the TELUS Play Pack. Simply click on the Uninstall button inside each game title. This will remove the title cache from your computer and free up Hard Drive space.
Q7: What if I forget my user name or password?
If you forget your password, click the link on the “Log In” page, and enter your user ID. Your password will be sent to you. If you forget your user ID, please contact us.
Q8: Can I run my TELUS Play Pack on other computers?
Yes. You can access your account from any computer you want. Simply sign in with your username and password on a computer that has Internet access via broadband and a TELUS Games Player installed.
Please note: that you will not be able to access your previously saved games when switching computers. You will need to download your game cache on this remote computer.