Most controller related issues are solved by first ensuring that the controller is plugged in and properly set up in both Windows and DirectX. To do this, from Windows:
- Click Start -> Settings -> Control Panel
- From Control Panel, Double Click Game Controllers
- After a few seconds, your controller should appear in the window.
If Windows recognizes the controller, the next step is to ensure the controller is 100% DirectX 7.0 or higher compatible. To do this, from Windows:
- Click Start -> Run and type dxdiag then click "ok"
- From the DirectX Diagnostic Tool, click on the Input tab
- Check to ensure your controller is listed in the Input Devices in the top box
- Check to ensure the words No problems found appear in the notes section.
If there are no problems with either of the above areas, you may need to download and install the latest drivers and software for your controller. Contact the manufacturer of that controller to ensure you have the latest software and that it is configured correctly.