Help

Billing Inquiries

Updating Your credit card information for TELUS Games on Demand

If you would like to change your credit card information for TELUS Games on Demand, you can do so within the TELUS Games Player.

  1. Login to the TELUS Games Player.
  2. Select "My Account" in the TELUS Games Player.
  3. Select "Change Billing Info" from the navigation area on the right of the page.
  4. Enter your new credit card information and Submit.

We will update your credit card information for your TELUS Games on Demand Account upon receipt.

TELUS Phone/Internet billing for Alberta Customers

Currently, billing for AB customers is only available via credit card.

If you have linked your TELUS games account to your Phone/Internet bill then you may see a message in the games player saying that you do not have a subscription to play games.

Updating your TELUS Account

The following links are intended to help you with concerns about your TELUS bill and related issues.

If you were unable to answer your questions, call toll-free 1-877-310-4NET (4638). If you wish to cancel a Play Pack service, please fill in the Cancel Request form.

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